Shillong: Allegations of unfair trade practices have surfaced against several LPG distributors in Shillong, with consumers claiming they are being compelled to purchase specific brands of hose pipes during the ongoing eKYC verification process.
A number of customers said agency staff refused to complete their eKYC formalities unless they bought hose pipes promoted by the distributors.
The move has drawn criticism from consumers, many of whom described the practice as exploitative and warned they may approach legal authorities if the situation continues.
Some consumers alleged they were asked to replace their existing hose pipes even when the equipment was in proper condition.
One resident said he was instructed to buy a new pipe despite having recently replaced his old one.
ALSO READ: Assam down town University hosts Pharma Anveshan 2026 to promote innovation in pharmacy
Consumers also pointed out that they are entitled to purchase Bureau of Indian Standards (BIS)-approved hose pipes from the open market, where such products are often available at lower prices than those offered by the agencies.
Legal provisions under the Competition Act, 2002 prohibit companies from forcing customers to buy particular goods or services, a restriction overseen by the Competition Commission of India to prevent unfair market practices.
Sources within the sector indicated that the pressure may stem from directives issued by oil company officials encouraging agencies to promote certain brands of hose pipes.
Distributors are reportedly required to procure large quantities of these products and may be pushing them onto consumers in order to avoid financial losses.
